Expert power is given to people ...

• who hold management positions in an organization

• who are considered the most knowledgeable

• with whom others identify

• with those who control rewards and punishments

Which of the following is a leadership characteristic that employees prefer in their managers?

• encourages employee participation and questions

• informs employees of information only when they need to know

• keeps employee training to a minimum

• takes credit for others work

Leadership ability is important to managers because:

• A manager without leadership skills has only negative ways to influence employee behavior

• Business will not hire a manager without leadership skills

• Leadership helps managers satisfy employees' needs while also meeting the goals of the business

• Managers must get work done whether or not employees want to do it

This part of management deals with evaluating results to determine if the company's objectives have been accomplished as planned

• staffing

• organizing

• controlling

• planning

This leadership style gives little to no direction to employees and works well if dealing with an experienced group on routine activities

• autocratic

• democratic

• laissez-faire

• situational

Which of the following skills would be considered a "hard" skill?

• listening well to others

• being an effective communicator

• getting along with coworkers

• analyzing data

The leadership characteristic that is defined as "Willing to take reasonable risks and make unpopular decisions" is:

• Dependability

• Courage

• Intelligence

• Understanding

The T in SMART goals stands for ...

• Tertiary

• Time-bound

• Technical

• Total

When setting a vision statement, the Simon Sinek video (and accompanying book title) recommends to "Start with _______"

• Who

• What

• When

• Why

What percent of communication is considered non-verbal?

• 90%

• 70%

• 50%

• 30%