Communication Skills In the Beauty Industry

All are examples of communicating non-verbally EXCEPT....

• Gestures
• Voice
• Posture
• Touch

Communication is always a ___ way process.

• one
• two
• three
• four

Which of the following are rules for good listening?

• Stop Talking
• Put talker at ease
• Remove distractions
• All of the above

Of the following which is NOT an example of nonverbal communication?

• Eye contact
• Arms Crossed
• Verbally talking
• Nail biting

Communication is the process of sending and receiving messages 

• true 
• false

Making eye contact is a form of body language.

• TRUE
• FALSE

What is communication?

• Two people talking

• Asking questions

• Expressing information that is clearly understood

• Expressing information that is not clearly understood

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

• verbal communication

• nonverbal communication

True or False?

Sometimes our body language can send a message that is different from what we meant to say.

• True

• False

What is one way to avoid a misunderstanding?

• send the same verbal and nonverbal message

• be specific

• ask questions

• all of the above