Communication

Sharing of information within an organization among its own employees is known as ______________________.

• Internal Communication

• External Communication

• Verbal Communication

• Visual Communication

Unofficial messages not formally approved by the business, e.g. everyday conversation or gossip between staff is known as

• Formal Communication

• Informal Communication

• Non-verbal Communication

• Visual Communication

This service provides proof of posting and delivery and is suitable for important documents but is not suitable for posting valuables.

• Poste Restante

• Recorded Delivery

• Second Class Mail

• Business Reply Services

The trader provides potential customers with specially printed envelopes displaying a license number and the class of postage.

• Certificate of Posting

• Selectapost

• Recorded Delivery

• Business Reply Service

This service is particularly useful to sales representative who are unsure where they will be residing during their sales tour.

• Business Reply Service

• Poste Restante

• Certificate of Posting

• Parcel Post

The exchange of information between the business and outside individuals or organisations.

• Internal Communication

• External Communication

• Communication

• Formal Communication

This service also allows people to write to traders in reply to advertisements without paying postage, as long as the envelopes are addressed in a special way.

• Freepost

• Poste Restante

• Business Reply

• First Class Mail

A production manager talking to team members in his department is an example of ______________________

• external communication

• internal communication

• visual communication

• non verbal communication

Advertising goods or services is an example of _______________________.

• internal communication

• verbal communication

• external communication

• electronic communication

This type of communication involves the use of electronic media to send messages.

• visual communication

• electronic communication

• verbal communication

• external communication