TQM MOdule 3 Quiz
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Pearl Fabia
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10 questions
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1.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
1. This refers to the appearance of physical facilities, equipment, personnel, and communication materials.
Responsiveness
Tangible
Empathy
2.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
This is the level of the quality of product actually produced and delivered through the production or service process of the organization as per the specifications or design.
Quality Assurance
Quality Control
Quality of Conformance
3.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
This is the set of activities (including facilitation, training, measurement and analysis) needed to provide adequate confidence that processes are established and continuously improved in order to produce products or services that conform to requirements and are fit for use.
Quality Assurance (QA)
Quality Control
Quality Gaps
4.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
It is all call the “Performance Quality”
supplier view
consumer quality
producer view
5.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
This refers to knowledge and courtesy of employees and their ability to convey trust and confidence.
TANGIBLES
RESPONSIVENESS
ASSURANCE
6.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
This is something produced, such as a requirement document, test data, source code, load module or terminal screen.
service
quality
product
7.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
This is the view of the organization responsible for the project and processes, and the products and services acquired, developed, and maintained by those processes.
Supplier view
Producers Perspective of Quality
Two Quality Gaps
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