TQM MOdule 3 Quiz

TQM MOdule 3 Quiz

University

10 Qs

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TQM MOdule 3 Quiz

TQM MOdule 3 Quiz

Assessment

Quiz

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University

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10 questions

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1.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

1. This refers to the appearance of physical facilities, equipment, personnel, and communication materials.

Responsiveness

Tangible

Empathy

2.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

This is the level of the quality of product actually produced and delivered through the production or service process of the organization as per the specifications or design.

Quality Assurance

Quality Control

Quality of Conformance

3.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

This is the set of activities (including facilitation, training, measurement and analysis) needed to provide adequate confidence that processes are established and continuously improved in order to produce products or services that conform to requirements and are fit for use.

Quality Assurance (QA)

Quality Control

Quality Gaps

4.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

It is all call the “Performance Quality”

supplier view

consumer quality

producer view

5.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

This refers to knowledge and courtesy of employees and their ability to convey trust and confidence.

TANGIBLES

RESPONSIVENESS

ASSURANCE

6.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

This is something produced, such as a requirement document, test data, source code, load module or terminal screen.

service

quality

product

7.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

This is the view of the organization responsible for the project and processes, and the products and services acquired, developed, and maintained by those processes.

Supplier view

Producers Perspective of Quality

Two Quality Gaps

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