According to Dr. Mehrabian’s theory, None-verbal skills comprise ___% of total communication.

• 7%

• 55%

• 38%

• 10%

According to Dr. Mehrabian’s theory, paralinguistic skills comprise ___% of total communication.

• 7%

• 55%

• 38%

• 10%

According to George Thompson, the most powerful concept in the English language is ____?

• Empathy

• Sympathy

• Active listening

• Relationships

According to Glennon, which of the components of communication is most important?

• First impressions

• Active listening

• Understanding

• Responding

According to Jim Glennon, cops often find themselves unintentionally escalating hostilities, even in the most benign citizen interactions.”

• True

• False

According to Maxwell, ____ will increase the de-escalation process

• Active listening

• Sympathy

• Connection

• Empathy

Active listening is a system and method for achieving ________.

• A De-escalation goal

• Compliance

• Respect

• Communication

Asking someone if they understood what you were saying is a good idea.

• True

• False

Attitudes are not real figures of speech.

• True

• False

Commanding, self-confident; likely to be respected and obeyed is an example of being ______.

• Authoritative

• Commanding

• Authoritarian

• Dominant