Controlling Organizational Performance Review

Jeff works in accounting at a small manufacturing firm. He is determining the ratio of the organization's ability to meet its current debt obligations. This is called

• liquidity.

• leverage.

• conformance.

• activity.

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

• liquidity ratios

• leverage ratios

• conformance ratios

• activity ratios

Rachel is examining how efficiently the firm is using its assets. These are _____ ratios.

• liquidity

• leverage

• conformance

• activity

Janelle is determining how efficiently and effectively the firm is using its assets to generate profits. Which of the following ratios is she measuring?

• liquidity ratios

• leverage ratios

• conformance ratios

• profitability ratios

Frank is the financial manager for a small software firm. Part of his job is to provide department managers with amounts against which to measure and compare resource allocation, also called

• an organization chart.

• reengineering.

• TQM.

• a budget.

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

• market value added

• economic valued added

• balanced scorecard

• information control

The balanced scorecard is an approach that looks at four areas—financial, customer, internal processes, and _____ that contribute to a company's performance.

• shareholder value

• people/innovation/growth assets

• managerial decision making

• debt

Anna is reviewing practices among competitors or non-competitors that lead to their superior performance. She is engaged in

• factoring

• correlating

• situating

• benchmarking

As a manager, Nelson understands part of his role is to prevent anticipated problems. Which type of control is this?

• feedforward control

• concurrent control

• feedback control

• fast-forward control

Angela is measuring corporate and divisional performance. She is mostly likely using __________tools.

• economic value added

• market value added

• principle value added

• real value added