Care Scope Assessment

What workflow are we going to use when the cardholder reports a fraud transaction happened on the account?

• Credit Line Increase

• Fraud Transfer Workflow

• L/S Fraud App Workflow

• Change of Information

What are the ways to check the letters we sent to the cardholder?

• Contact Information

• Letter Archives

• BPM/CIS Case

• Rewards

This is being used to determine the Credit Line that the issuing bank will approve for the cardholder.

• Face Value

• Job Description

• Age

• FICO Score

Type of transaction where the cardholder and the merchant are present at the time of purchase.

• Non Face to Face

• Face to Face

• MOTO

• None

Total amount of credit Barclays has approved for the Card Member. It is also referred to as credit limit.

• Minimum Payment

• Balance

• Credit Line

• Transaction

Total amount owed to Barclays from the Card Member. This is accumulated through transactions and fees added to the credit card account (purchases, balance transfers, cash advances, etc.)

• Transactions

• Fees

• Balance

• Available Balance

True or False: We can only waive one late fee per 12 months.

• True

• False

A company that issues credit reports listing how individuals manage their debts, make payments, and how much credit they have established.

• Issuing Bank

• Credit Bureau Agency

• Acquirer's Bank

• Merchant

Which among the combination are the complete players in the transaction cycle.

• Cardholder; Merchant, Associations; Issuing Bank

• Cardholder; Merchant; Merchant's Bank, Associations

• Cardholder; Merchant; Merchant's Bank, Associations; Issuing Bank

What is the time frame for sending the replacement card using Standard Mail?

• 2-4 days

• 7-10 business days

• 24-48 hours

• 30 days