When an issue pops up and you or another agent are at fault, what's the best way to solve it?

Communication Workshop Quiz

Quiz
•
Professional Development
•
Professional Development
•
Medium
Alvia Marcellinus
Used 12+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Blame your coworker for it
Apologize and do what you can to meet their needs
Say that you're really sorry but take no action after that.
End chat
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Client is enquiring on countries we offer our services
List down the countries
Transfer to General or Regulated agent
Check the IP address & advise accordingly.
Provide link to our website
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Attending to general product inquiries is part of my responsibility
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Find the error in this sentence "We need your POI & POA to complete the authentication process."
The entire sentence
"POI & POA"
"Authentication process"
"We"
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A client enquires about KYC status but he left the chat before you could answer.
No further action needed from the agent.
TRUE
FALSE
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A client enquires about KYC status but he left the chat before you could answer. You should...
Wait. The client will come to chat again
Follow up on ticket
Inform CS-KYC team
Pray client does not return to chat
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Reset password request from unlogged in client needs verification.
FALSE
TRUE
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