Communication Workshop Quiz

Communication Workshop Quiz

Professional Development

10 Qs

quiz-placeholder

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Communication Workshop Quiz

Communication Workshop Quiz

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Alvia Marcellinus

Used 12+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When an issue pops up and you or another agent are at fault, what's the best way to solve it?

Blame your coworker for it

Apologize and do what you can to meet their needs

Say that you're really sorry but take no action after that.

End chat

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Client is enquiring on countries we offer our services

List down the countries

Transfer to General or Regulated agent

Check the IP address & advise accordingly.

Provide link to our website

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Attending to general product inquiries is part of my responsibility

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Find the error in this sentence "We need your POI & POA to complete the authentication process."

The entire sentence

"POI & POA"

"Authentication process"

"We"

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A client enquires about KYC status but he left the chat before you could answer.


No further action needed from the agent.

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A client enquires about KYC status but he left the chat before you could answer. You should...

Wait. The client will come to chat again

Follow up on ticket

Inform CS-KYC team

Pray client does not return to chat

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Reset password request from unlogged in client needs verification.

FALSE

TRUE

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