Guest room cleaning

What is standard time of turn down service in guest rooms

• Evening 5Pm to 8 Pm

• Evening 8Pm to 10 Pm

• Afternoon 2Pm to 5 Pm

• Afternoon 3 Pm to 6 Pm

While entering the guest room G.S.A must knock the door how many times ?

• 2 times

• 3 times

• 4 times

• 5 times

What is the full form of CMR ?

• Complete my room

• Clean my room

• Clean more room

• None of the above

While servicing the guest rooms first priority should be given to which room -

• Expected arrival rooms

• Expected departure room

• Rooms which are asked for early makeup

• VIP rooms

Choose the wrong statement from below mentioned statements .

• Rooms which are displaying clean my room card need to service on priority level.

• Public area supervisor is responsible for cleaning of lobby.

• Rooms which are displaying DND card need to service on priority level.

• Linen room supervisor is responsible for maintaining linen operations

A occupied room which is serviced by G.S.A but not checked by supervisor is known as –

• Vacant room

• Clean vacant room

• inspected vacant room

• None of the above

What is standard time for departure room cleaning for a business hotel

• 20 Mins

• 15 Mins

• 25 Mins

• 35 Mins

Choose the wrong statement

• Rooms must be cleaned and serviced each day after the departure of a guest

• Inspected vacant room can be service every alternate day

• Both the statement are correct

• None of the above

If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as:

• occupation

• Upselling

• Overbooking

• Reservations.

Which of the following things should make guest comfortable...?

• Asking personal questions

• Laughing at Guest

• Staring at guest

• Talking with smile.