The Guest Cycle

The Guest Cycle

University

10 Qs

quiz-placeholder

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The Guest Cycle

The Guest Cycle

Assessment

Quiz

Professional Development

University

Hard

Created by

Dzintars Priedītis

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Hotel Guest Cycle has following stages:

Arrival, Departure

Accommodation, Dining, Transportation, Sightseeing

Reservation, Registration, Room Cleaning

Pre-Arrival, Arrival, Occupancy, Departure

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the Final Stage of The Guest Cycle?

Arrival

Pre-arrival

Departure

Occupancy

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key task for the hotel staff during the Occupancy stage?

Setting room rates

Promoting hotel loyalty programs

Providing excellent customer service

Conducting market research

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage involves the process of verifying The Guest's Identity?

Occupancy

Arrival

Pre-arrival

Departure

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a component of the Departure Stage?

Payment

Guest registration

Checking out

Guest feedback

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an important task during the Arrival Stage?

Room service

Room cleaning

Guest registration

Checking out

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage involves the actual use of the hotel's facilities and services by The Guest?

Pre-arrival

Arrival

Occupancy

Departure

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