CRM-Assess customers satisfaction

Important of customer profiling includes

• Segmentation the market

• Profile different types of customer

• Support structure to marketing plan so as to target right market

• Identify common needs

Customer satisfaction can be measure through

• Social cloud

• In apps,life chat, customer portray

• In apps, community cloud, social media, live chat

• Online chat, survive form, autocratic call

Psychographic segmentation refer to

• Gender, marital status

• Motivation, consumer beliefs

• Loyalty and user status

• Profession, income

Market segmentation is

• Data management

• To support customer satisfaction

• A grouo of advertisers

• A group of similar consumers target by marketers

Customer satisfaction is measured by

• Reduce cost

• Increase expenditure

• Brand experiment

• Brand experience

Retain customer relationship strategy by

• Invest CRM theory

• Renew old customers

• Use influencer marketing

• Reactive services

Responsive to customer's needs is best way to

• build loyalty customers

• Optimise business cost

• Brand management

• Reduce operation cost