HOUSEKEEPING MIDTERM quiz 3

A butler performs different tasks normally provided by a housekeeping attendant in servicing guest rooms and other hotel premises.

• Housekeeping Attendant

• Confidant

• Guide

• Concierge

A guest may consider a butler as a trusted friend whom he or she can share thoughts, opinions, experiences, among others.

• Housekeeping Attendant

• Confidant

• Guide

• Concierge

A butler is responsible in informing guests of the services, products, etc. available in the hotel, include the ways on how to avail and buy them.

• Housekeeping Attendant

• Confidant

• Guide

• Concierge

He or she is also in charge of providing information and assistance to guests.

• Housekeeping Attendant

• Confidant

• Guide

• Concierge

Activities such as reservations, meetings, and availing tickets for shows, among others are organized by a butler

• Organizer

• Supervisor

• Guest relations officer

• Housekeeping Attendant

He or she also watches and directs the tasks of outsource employees to make sure that they are providing the best service or products to guests.

• Organizer

• Supervisor

• Guest relations officer

• Housekeeping Attendant

He should take care of the problems that guests may encounter.

• Organizer

• Supervisor

• Guest relations officer

• Housekeeping Attendant

This is a basic requirement for all staff.

• Honesty

• Civility

• Dedication

• Good manners

means being committed to your job and the guests and showing enthusiasm about what needs to be done.

• Honesty

• Dedication

• Civility

• Politeness

In practice this means demonstrating the ability to judge when to ignore something the guest may have said or done.

• Discretion

• Etiquette

• Good manners

• Politeness