Customer Service Overview
Authored by Leidy Upegui
Business
Professional Development
Used 15+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which of the following steps of the Commercial Process, Customer Service Team has any interaction?
Before Sales
Sales
After Sales
All the above
2.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which are the missing fellow factories on the workflow?
Collections & Disputes
Logistics
Billing
Customer Master
3.
DRAW QUESTION
45 sec • Ungraded
Which of the following is NOT part of our tools? Circle the logo.
4.
FILL IN THE BLANK QUESTION
1 min • 5 pts
To which process factory does Customer Service Team belong?
(a)
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the SLA to handle a Regular Request?
24 hours
1 hour
48 hours
4 hours
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the SLA to handle a Credit Card Payment Request?
1 hour
4 hours
24 hours
5 hours
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following are part of our main activities?
Collect payments
Credit Card Payments
DirectA Enrollmentsurs
Order taking
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