Customer Service Overview

Customer Service Overview

Professional Development

10 Qs

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Customer Service Overview

Customer Service Overview

Assessment

Quiz

Business

Professional Development

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Created by

Leidy Upegui

Used 15+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which of the following steps of the Commercial Process, Customer Service Team has any interaction?

Before Sales

Sales

After Sales

All the above

2.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Media Image

Which are the missing fellow factories on the workflow?

Collections & Disputes

Logistics

Billing

Customer Master

3.

DRAW QUESTION

45 sec • 1 pt

Which of the following is NOT part of our tools? Circle the logo.

Media Image

4.

FILL IN THE BLANK QUESTION

1 min • 5 pts

Media Image

To which process factory does Customer Service Team belong?

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the SLA to handle a Regular Request?

24 hours

1 hour

48 hours

4 hours

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the SLA to handle a Credit Card Payment Request?

1 hour

4 hours

24 hours

5 hours

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are part of our main activities?

Collect payments

Credit Card Payments

DirectA Enrollmentsurs

Order taking

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