Customer Service Overview

In which of the following steps of the Commercial Process, Customer Service Team has any interaction?

• Before Sales

• Sales

• After Sales

• All the above

Which are the missing fellow factories on the workflow?

• Collections & Disputes

• Logistics

• Billing

• Customer Master

Which of the following is NOT part of our tools? Circle the logo.

To which process factory does Customer Service Team belong?

What is the SLA to handle a Regular Request?

• 24 hours

• 1 hour

• 48 hours

• 4 hours

What is the SLA to handle a Credit Card Payment Request?

• 1 hour

• 4 hours

• 24 hours

• 5 hours

Which of the following are part of our main activities?

• Collect payments

• Credit Card Payments

• DirectA Enrollmentsurs

• Order taking

What of the following options are available to customer on DirectA Portal?

• Download documents

• Place an order

• Contact the sales rep

• Review their account balance

• Submit electronic payments.

What is Zendesk and what is it for?

What is cisco and what is it for?