Móvel
Authored by Luan Felipe
Professional Development
5th Grade
Used 5+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Qual o prazo de ativação da troca de número?
1 hora
3 dias úteis
15 minutos
Imediato
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Onde o cliente móvel faz a transferência de titularidade?
*8486 e 1058
Lojas
Lojas e Meu Vivo App
*8486, 1058 e Lojas
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Qual cenário abaixo NÃO é um impedimento pra portabilidade?
Débito na operadora doadora
CPF diferente
Linha inativa
Débito na operadora receptora
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
O que é mudança de área de registro?
Mudança da ERB de origem
Quando o cliente está em deslocamento
Mudança do DDD de origem
Quando o cliente está em roaming internacional
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Qual o prazo pra agendar portabilidade?
Após 3 dias úteis
Até 3 dias úteis
Até 2 dias úteis
Após 3 dias
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Quais as formas do cliente solicitar a portabilidade?
Através da venda e da troca de número
Através da troca de número
Através da venda
Somente Back Office trata essas solicitações
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Qual a regra de cancelamento da portabilidade?
Cliente pode cancelar a qualquer momento
Cliente pode cancelar após 3 dias úteis do bilhete de portabilidade
Cliente pode cancelar 3 dias úteis antes da janela de portabilidade
Cliente pode cancelar 3 horas antes da janela de portabilidade
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