Operational Excellence Quiz

Which definition best describes Perform?

• Perform is a set of management tools and techniques designed to improve business by reducing the likelihood of error. It is a data-driven approach that uses a statistical methodology for eliminating defects.

• Perform is a bottom-up approach that focuses on people and behaviours (rather than process and technology) to rapidly build team leader capability, effective ways of working and drive a performance uplift.

• Perform is a data-driven methodology that provides tools and techniques for making business processes more effective and efficient.

What challenges can Perform assist with? (Select all that apply)

• Strategic pressures

• Team leader capability

• Staff engagement

• Operational reporting

How many elements does the Perform framework have?

• 12

• 8

• 10

• 5

Select the phases of a Perform project (Select all that apply)

• Baseline

• Sustain

• Diagnose

• Deploy

• Assess

Where did we first deploy Perform in South Africa?

• Old Mutual

• ABSA

• Sage

• WesBank

Who is the Operational Excellence Leader?

• Steve Killick

• Amit Madhav

• Ginelle Beelders

• Gavin Johnston

What are the benefits of joining the Perform Team? (select all that apply)

• Work with a diverse group of people

• Work on the front line and can't see the impact that we have on clients

• Leadership opportunities no matter your grade

• Fun, interactive and sprint type projects