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BM 3.01 Quiz #1

Authored by Kimberly Monroe

Business

10th - 12th Grade

Used 3+ times

BM 3.01 Quiz #1
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20 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A customer-service mindset means that a business considers providing excellent customer service to be

moderately important.

a top priority.

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Businesses with customer-service mindsets are usually able to

reduce their expenses.

achieve their goals.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Why should employees act as if customers are their employers?

Employees would not have jobs if there were no customers.

Employees might work for the customers in the future.

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

To demonstrate a customer-service mindset, employees must believe that customers deserve their

complete attention

limited information

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Customers have the right to expect employees to be

open-minded

well-informed

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Emphasizing customer service can help a business to be more

competitive

possessive

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Demonstrating a customer-service mindset benefits employees by supporting their

careers

need to be recognized

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