BM 3.01 Quiz #1

A customer-service mindset means that a business considers providing excellent customer service to be

• moderately important.

• a top priority.

Businesses with customer-service mindsets are usually able to

• reduce their expenses.

• achieve their goals.

Why should employees act as if customers are their employers?

• Employees would not have jobs if there were no customers.

• Employees might work for the customers in the future.

To demonstrate a customer-service mindset, employees must believe that customers deserve their

• complete attention

• limited information

Customers have the right to expect employees to be

• open-minded

• well-informed

Emphasizing customer service can help a business to be more

• competitive

• possessive

Demonstrating a customer-service mindset benefits employees by supporting their

• careers

• need to be recognized

What might an employee receive from a business for routinely helping customers with their problems and satisfying their needs?

• a compliment

• a promotion

The best time to demonstrate a customer-service mindset is

• any time

• when dealing directly with customers

What staff are responsible for displaying a customer-service mindset?

• management

• all staff