MGT340 CHAPTER 3

______________ is a process by which a new recruit is familiarized with the working environment.

• Induction

• Training

• Development

• Recruitment

The main objective of a/an _____________ program is to provide the participants with necessary knowledge/skills that can immediately be used in performing his/her tasks.

• Induction

• Training

• Development

• Recruitment

Tasha Bencilah is attending a program that teaches its participants how to formulate strategic business plans. However, Tasha will only be involved in formulating strategic business planning at her company in three years time, as she is only a junior executive at the moment. This is an example of a _______________ program.

• Induction

• Training

• Development

• Recruitment

One of the benefits of training is _____________ . For example, after attending a 3-day training program, Ayda Jebat Derhaka now makes less mistakes in performing her job and her speed in doing the task has also increased.

• improving productivity

• keeping workers’ skills and knowledge up-to-date

• increasing job satisfaction

• motivating staff

“Only participants who score more than 75% are given certificate of completion, while the rest who score below that will be counted as failed and need to retake the course”. This is an example of a ______________ .

• condition for performance

• terminal illness

• terminal behavior

• standard of performance

Last month, the HR department of Makdiahijau Inc sent both employee A & employee B to 'Microsoft Power Point - Intermediate' training program. However, employee A is already an expert in MS PowerPoint, while employee B is a janitor who will never need to use MS PowerPoint in her entire career. In which step of the training process did the HR department make a mistake?

• Implementing the training program

• Evaluating the training program

• Identifying training needs

• Designing the training program

The summary of a pewter craftsmanship course reads ‘students will learn relevant theories in classrooms for 2 months, before being attached to a professional pewter craftsman for 2 years to learn the art of pewter crafting hands-on’. This course uses the ____________ method in training its participants.

• job rotation

• job instruction

• apprenticeship

• special assignment

Shaheizy Sampah uses the _______________ method in his customer service training, whereby he will ask a participant to act as a difficult customer, while another participant will play as a customer service officer who handles the difficult customer.

• adventure learning

• computer-aided learning

• role playing

• case studies

A question in a training evaluation form reads “Are you comfortable with the timing of the training program?”. This question assesses the trainees’ ___________ under Kirkpatrick Model of Evaluation.

• behavior

• learning

• reaction

• results

In May 2019, a salesperson was sent to a training entitled ‘effective customer persuasion techniques’. After 6 months, the HR department compared his average monthly sales volume before May 2019 with after May 2019. The HR department is assessing the ___________ under Kirkpatrick Model of Evaluation.

• behavior

• learning

• reaction

• results