Sales Call

The purpose and goal of selling is to help customers make ________ buying decisions.

• unhappy

• satisfying

• big

Determining the needs of the customer is when you are:

• putting them in a category

• learning what the customer is looking for

Educating the customer about the products features and benefits is:

• showing off your knowledge

• determining needs of the customer

• presenting the product

• none of the above

Personal selling is any form of direct contact between the sales person and the customer.

• true
• false

"Good morning, welcome to Target". What type of sales approach is this?

• Service approach

• Greeting approach

• Merchandising approach

One of the purposes of establishing a relationship with a customer in the beginning of the selling process is to

• put the customer on guard.

• make a single sale.

• gain the customer's confidence.

______________ is any form of direct contact between a salesperson and a customer.

• Personal selling

• Consumer selling

• Industrial selling

The definition of selling is different to everybody but a successful sale would include which of the following characteristics

• Being ignorant

• Showing off your knowledge

• Being aggressive

• Listening to the customer's needs

What are some common customer objections? Select all that apply.

• "It costs too much."

• "I can't live without it."

• "I don't really need it,"

• "I can't afford it."

How many steps are there in the selling process?

• 5
• 8
• 9
• 7