ACCOUNT SERVICES ASSESSMENT TEST FOR NEW INTAKES, APRIL, 202

One of the following services is NOT handled by account services unit.

• Video authentication

• Account update

• Loans

• Account restriction

Babara Smith, informed you that he want to apply for Salary Advance, but he want to know if he's eligible. Who are the target market Salary advance?

• Individuals in the employment of public and selected private organizations. Their monthly salary must not be lower than N25,000

• Individuals in the employment of public and selected private organizations.

• Individuals in the employment of selected private organizations. Their monthly salary must not be lower than N5,000

• Individuals in the employment of public organizations. Their monthly salary must not be lower than N50,000

John Adubaro, informed you that he want to request for salary advance loan. He then inquired from you the features of salary advance loan. The following are the features of salary advance EXCEPT ....

• Salary advance is only given to current account holders

• Applicants must have received salaries from the same employer through GTBank in the last three months

• Customer can only get 50% of their salary.

• 30 days tenor.

Agnes Igayin, engaged you as a CSR that she want to request for Quick Credit loan but he earns N9,950 as his salary. He then inquired from you if he will be eligible. To be qualified for Quick Credit, customer's salary should not be lower than .....

• #10,000

• #20,000

• #30,000

• #40,000

Ogunsakin Omosakin, informed you that he want to know if he is eligible for Quick Credit loan. The application used to check Quick Credit eligibility is .....

• BO Reports

• E-tracker

• CRM

• Basis

Oladipupo Deborah, engaged you as a CCA that she want to update her account but she was informed to present a regulatory ID card. The following are regulatory ID EXCEPT ......

• School ID card

• National ID card

• Drivers license

• Permanent Voter's Card

Ajibade Bukola, informed you that she want to visit tsg481 to remove Tier 2 restriction on her account. She then inquired what she need to provide. To remove tier 2 restriction on account, customer must provide ......

• Regulatory ID and utility bills within 3 months.

• Regulatory ID and utility bills.

• Regulatory ID

• Only utility bills within 3 months

The following are types of BVN restrictions EXCEPT ...........

• Regulatory ID required

• BVN validation required

• Duplicate accounts with same BVN

• BVN disparity - update required

The restriction placed by GTBank in accordance with court or EFCC directive is called ....

• Compliance restriction

• BVN restriction

• Regulatory ID restriction

• Fraud restriction

Upon opening a new current account, a customer is required to provide ......... referees who have active current accounts with GTBank or other banks.

• 2 referees

• 1 referee

• None

• 3 referees