Purchase & Customer

When purchasing a tool, what must be included in a Purchase Order? Choose correct answers.

• Supplier information

• Purchase information

• Item description

• Supplier social media account

When a new forensic tool arrive at NDFL, what must be done by the Equipment Maintenance Officer(EMO)? Choose correct answers.

• Email supplier of receiving the item

• Isolate the tool

• Inspect and ensure it complies with specification

• Sign on the Delivery Order to show he has inspected the item

What is the role of Customer Feedback Representative(CFR)? Choose correct answers.

• To follow instructions from QM regarding complaint

• To produce statistic or report

• To compile all complaints and feedback record

• To ensure that feedback is sought from customers

An analyst feels discriminated while working in CSB. To whom shall Analyst forward his complaint? Choose correct answers.

• Quality Assurance

• Quality Manager

• Interim Commission

• Technical Manager

Who should evaluate the severity of a complaint received from external?

• Interim Commission

• Quality Manager

• Quality Assurance

• Technical Manager