Slowness

Slowness

1st Grade

10 Qs

quiz-placeholder

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Slowness

Slowness

Assessment

Quiz

Professional Development

1st Grade

Medium

Created by

Samir Ahmed

Used 617+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After follow slowness case TS, Customer download not accepted CCA Action :

Ping Google Ip 

Check Download Rate In Safe Mode 

Ping Cpe Ip 

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Before troubleshooting Slowness case CCA should inform customer to close all opened applications that are using the internet connection :

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST need to subscribe in Option pack service CCA Action :

Direct Cst To CSO

Transfer Cst To Option Pack Q 

There is no new subscription for Option Pack until further notice

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Slowness  Case Escalated To : 

NOC

CC-Second level Support 

Second level advanced 

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If Download Rate Accepted after check it from Safe Mode CCA Action :

 Inform the customer that the problem in his OS

Ping Google Ip 

Inform cst No Problem From Our Side 

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has Has issue in Streaming  your Action :

Add WE Dns 

Adjust MTU

Check streaming on YouTube on Auto Quality

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case cst has Ping result from Google IP 35% , and there was packet loss from CPE IP , and the problem solved after make Reset & Reconfigure , So the right SR will be :

Slowness

Logical Instability

Browsing

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