Call Center call

Why the customer is calling ?

• to complaint

• to change equipment

• to place a new order

Write down the customer's email address

how long does the registered post takes to deliver the package?

• 2 days business day

• 3 to 5 business day

• 5 business day

why do you think Jeremy decided for express post ?

• Because of the price

• Because he always ask for express post

• Because is going to take less than register post

Write down credit information such as card type - Credit number- Expiration date and Security code

When the customer will receive the order

• you should receive the order before 12 o'clock tomorrow Sidney time

• You should receive the order at 12 O'clock Sidney time

• You should receive it before 12 pm in Sydney

choose the right stamen that agent used to know if the customer needs something else

• Is there anything else i can help you with Mr Morgan ?

• Is there something else i can you with Mr Morgan ?

• Do you have any other question for me today Mr Morgan