
BM 3.06 Quiz (15)
Authored by Kimberly Monroe
Business
10th - 12th Grade
Used 4+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A complaint is any expression of
dissatisfaction
gratitude
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following skills can an employee use to uncover the hidden reason for a customer’s complaint:
Selling
Questioning
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Customer complaints can affect a salesperson by
disappointing her/his friends and family.
causing her/him to lose commission.
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is a potential cost of customer complaints:
Loss of sales
Los of merchandise
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Spending a lot of time on customer complaints can cause a business to be
Less efficient
more profitable
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following are the three major areas of customer complaints:
Poor service, inaccurate forms, and rudeness
Product, personnel, and the business
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following situations could result in a product complaint:
The transaction took a long time to complete.
The customer’s purchase was missing a part.
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