Norton Security Online works on:

• Computers

• Smartphones

• Smart TVs

• Consoles

• Tablets

Complete the sentence: "FBB stands for Feature, _____, Benefit."

The definition of Discovery Questions is:

• Questions that help you narrow the gap between you and the member.

• Questions that we need to ask so that we can get a good quality score.

• Questions that enable us to customize our pitch, based on the member needs.

• Questions that give us a better understanding of the issue.

Select the correct FFB statement:

• "This includes our support over the phone so, we need to activate this, in order for us to help you."

• "This product is a favorite amongst our members, so I'm sure you will love it!"

• "This plan will help you save time and money in the long run, so that you can spend those on things you enjoy."

Select the proper features of McAfee:

• It can protect against viruses, so that they don't slow down your computer.

• It gives an extra range of mobile protection with features such as, locate, lock and wipe.

• It has 5 licenses to ensure a wide array of devices is protected?

• It can ensure you data is safe while connecting to public Wi-Fi networks.

Write down all the features/ benefits that come in with a Yahoo Mail Plus subscription.

Explain in your own words the importance of building rapport/ small talk.

Which of the following is not provided by Assist?

• Smart device support

• Yahoo account support

• Windows password resets

• Printer setup

What are discovery questions?

Would you consider "Is this account your main account" a discovery question? Explain your answer.