Team 8

How many claims have we received from the recent floods in NSW and QLD

• 12,500

• 8,562

• 13,888

• 16,489

What is our current month CS Ignite score?

• 15%

• 14.2%

• 11.9%

• 12.3%

What was Customer Growth's Q3 ENPS?

• +54

• +61

• +59

• +48

What does GICOP stand for?

• Give it Coffee or Peanuts

• General Insurance Code of Practice

• Give important customers opportunity to problem solve

• General Insurance Code of Privacy

What are the 5 fundamentals of our Unit 2 plan?

• People Growth Acquire Retain Risk

• People Customer First Call Resolution Risk Opportunities

• People Customer Risk First Call Resolution Operation Efficiencies

• People First, Customer Second, First Call Resolve Operational

Finish this sentence - Our people are our priority: Share, Celebrate, Hold each other accountable, to be a self sustanable, highly capable and a .....

• fun family unit

• gr8test team

• team of champions

• high performers

What month is Ben's birthday?

• January

• March

• November

• October

Why is it important to initiate the Intelligent messages

• To increase sales effectiveness

• Recognition tool

• It displays features and benefits of each product

• All of the above