AU CIP

When can you provide this link www.paypal.com/eebr to the customer?

Can a driver's license satisfy the POI and POA requirements at the same time?

• Yes, if all data elements are present.

• No, driver's license can be used for POI or POA but not for both.

• It depends on the situation.

Mike Smith submitted his POI. His driver's license showed Michael Smith. How would you assist the customer?

• Reject his POI and leave a note "invalid document received due to name mismatch"

• Advice the customer to change his name on his PayPal Account.

• Move the case to BO for name change.

• Update his name in Shield from Mike to Michael and approve the document.

True or False: Customer must provide a valid and not expired POI EXCEPT for AU Passport, this can be accepted even if this has been expired for 2 years.

• True

• False

How/When a Shield case gets created?