MSE - MID TERM - PART 1

MSE - MID TERM - PART 1

University

10 Qs

quiz-placeholder

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MSE - MID TERM - PART 1

MSE - MID TERM - PART 1

Assessment

Quiz

Business

University

Practice Problem

Medium

Created by

John Dormentes

Used 16+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TRUE OR FALSE: The three key elements of a service product are Core Service, Supplementary Service, and Delivery Progress.

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TRUE OR FALSE: Pure service products are hard to evaluate.

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TRUE OR FALSE: Because pure service products are hard to monitor, low quality control problems are experienced.

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TRUE OR FALSE: Mass Service has a high degree of personal interaction and customization, and high in labor intensity

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TRUE OR FALSE: Core service is not enough for you to get what you want from a certain product.

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TRUE OR FALSE: Service Shops has a high degree of personal interaction and customization and low labor intensity.

TRUE

FALSE

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TRUE OR FALSE: Core service adds value and provide points of differentiation.

TRUE

FALSE

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