Repairs

My device is damaged and not working properly... Where can I book it in to have it seen to?

• CIC

• Device Doctor

• Vodacom Repairs

• POS

Who can make use of Vodacom Repairs?

• Vodacom Customers

• Cell C Customers

• MTN Customers

• Telkom Customers

• All of the above

What is the contact number for Vodacom Repairs?

• 082191

• 0821944

• 082911`

• 0821949

What do you need to do before booking in the device? (Multiple answers)

• Complete device inspection form

• Customer to sign TechZone disclaimer

• Check if device is under warranty

• Back up Customer data

• Remove Sim Card

What is the importance of the TechZone disclaimer? (Multiple answers)

• To have proof that the Customer booked in the device

• To protect Vodacom and the Customer from disputes

• To ensure that the Customer knows he might loose stored data

• To allow Customer to have a Loan Phone

Where can I have my device booked in?

• Vodacom branded Stores

• National Chain Stores (Game/ Makro etc.)

• Chatz Stores

• CelluCity

• All of the above

Which time period applies to Out of Box failure?

• within 21 days from purchase

• within 14 days of purchase

• within 7 days of purchase

• within 5 days of purchase

My phone went swimming with me and no longer works. Can this be repaired under Warranty?

• Only if you left it in rice over night

• No

• Yes

How long is the guarantee on the workmanship of repairs done?

• 12 Months

• 6 months

• 3 months

• 24 months

Who qualifies for a loan device?

• Only Customers who pay a deposit

• Any Customer who's repair will take longer than a day

• Only Red Customers

• No Customers