Search Header Logo

Customer Relations Day 6

Authored by Angie M

Professional Development

Professional Development

Used 13+ times

Customer Relations Day 6
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

18 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of customer is optimistic while talking?

The Analist

The Amiable

The Expressive

The Driver

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Why is small talk important?

You can become friends with the customer.

Helps you to get personal with the customer.

It helps you identify customer's hidden preferences.

So that the customer doesn't feel bored while waiting.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The "Driver" type will ask for immediate solutions as they are expecting quick solving and top-notch assistance.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The "Expressive" type ....

will always ask for additional information.

usually acts disrespectful towards others.

are fast-decision makers.

will manipulate and tell you what to do.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The "Analyst" customer prefers to have a friendly chit-chat rather than a serious and deep conversation based on facts.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which communication features associates with an "Amiable" customer?

Ask many questions.

Speak using data from relevant cases.

Don't engage in small talk

Informal language is not permitted.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which topics are preferable to be discussed with your customers?

Politics.

Your personal travel experiences.

Gossip about other colleagues.

Religious subjects.

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?