Valentus Uptraining 1

When are FAST START BONUSES earned?

• Fast Start Bonuses are paid out on all orders for downlines

• Fast Start Bonuses are paid out on all loyalty purchase orders

• Fast Start Bonuses are only paid out once on each account for the enrollment order.

• Fast Start Bonuses are paid out on all BBP or CSP orders

How can a person in the UK achieve Ruby ranking?

• By purchasing the European Entry Pack

• By purchasing the European Upgrade Pack

• Option 1 and 2

• By purchasing a career success pack

When are customers charged restocking fees?

• When they return a wrong product received (warehouse mistake)

• When the customer mistakenly orders a wrong product and returns them for an exchange

• When the customer returns an order for a refund

• Option 2 and 3

When do I send an order to the claims team?

• When the customer returned an order and we have not received it

• When there are no tracking details in admin

• When tracking information has not been updated for more than 2 weeks

• When tracking reads that the parcel is being returned

What do I do with "pending" orders?

• Hit "Resend Order" button so it ships out

• Hit "Total Refund" since the order is duplicate

• Escalate to supervisor

• Enter the information on the Manual Refund List, note the account and inform the customer we have requested the refund

When should I take Valentus products?

• As each person is different, we would recommend trying out different times to see what works best for you as an individual.

• During the day

• Unfortunately, we are not qualified to answer these types of questions. We kindly ask that you direct these types of questions to your medical professional.

• Only at night time

In a phone call, what information do we verify for upline calling on downline's order?

• We request the account ID and Username for downline

• We will always verify the account ID/username on the caller and the account the caller is inquiring about, in case that it's the upline calling

• We request the order ID

What behaviors do we work on?

• 1. Opening, Discovery, Resolution, Recap, and Close

• We want to be on good behavior with the customer

• The one given to us our goal settings on Mondays

• Not sure