Quiz - 5

Please select correct Paragon work flow for A-Z claims?

• Seller Performance > A-Z Claims/Chargebacks >

  Manage Chargebacks

• Seller Performance > A-Z Claims/Chargebacks >

  Everything Else

• Seller Performance > A-Z Claims/Chargebacks >

  Manage A-Z Claims

when the selling partner issues a full refund for a pair of jeans, Amazon retains____ of the originals order-related fees.

• 15%

• 10%

• 20%

• 25%

How long does a selling partner have to respond A to Z claim?

• 7 days

• 5 days

• 2 days

• 3 days

what is the main idea of using the "Disbursement Status" column under the Settlements Tab in SPOT-payments Tool?

• we can see an identifier for the payment.

• we can verify the status of a particular disbursement.

• we can see the expected amount and currency of the disbursement.

What is the EDD Reserve?

• This type of disbursement reserve is based on the EDD

  of orders for Selling Partners who registered before July 1st, 2016.

• This type of disbursement reserve is based on the EDD

  of orders for Customers who registered after July 1st, 2016.

• This type of disbursement reserve is based on the EDD

  of orders for Selling Partners who registered after July 1st, 2016.

• This type of disbursement reserve is based on the EDD

  of orders for Selling Partners who registered after June 1st, 2017.

Please select the correct Aged Case Handling Process Flow?

• 1. Receive Aged case.

  2. Replicate the issue.

  3. check if the issue persists.

  4. No Answer on related Items.

  5. check related items(TTs,SIMs).

  6. Issue Cannot Be Solved.

  7. Information Needed in the TT or SIM.

  8. Issue solved.

• 1. Receive Aged case.

  2. Replicate the issue.

  3. check if the issue persists.

  4. No Answer on related Items.

  5. check related items(TTs,SIMs).

  6. Information Needed in the TT or SIM.

  7. Issue solved.

  8. Issue Cannot Be Solved.

• 1. Receive Aged case.

  2. Replicate the issue.

  3. check if the issue persists.

  4. check related items(TTs,SIMs).

  5. No Answer on related Items.

  6. Issue solved.

  7. Information Needed in the TT or SIM.

  8. Issue Cannot Be Solved.

What guidelines should a selling partner follow when their Plan of Action to get their account reinstated?

• Be clear and concise

  confirm the issue was not the selling partners fault.

  Provide as many follow up questions and details as possible to show you really care.

• provide an explanation for all issues.

  Be clear and concise

  confirm the issue was not the selling partners fault.

• Include Supporting evidence for all items.

  provide an explanation for all issues.

  confirm the issue was not the selling partners fault.

• Be clear and concise

  Include Supporting evidence for all items.

  provide an explanation for all issues.

A selling partner wants to know what defect was found on an order which the buyer placed three weeks ago. What report do you recommend the selling partner to use?

• Defective Order Report

• Orders With Defects Report

• Customer Shipments Sales Report

• Performance Over Time Report

A Selling Partner Contacts you , asking where to find their Tax reports. How can you guide the seller to in Seller Central?

• Seller Central > Reports >Sales Tax

• Seller Central > Seller Account Info>Reports >Sales Tax

• Seller Central > Reports > Tax Document Library

• Seller Central > Settings>Reports> Tax Document library

What are different refund options available to a seller?

• Full refund

  Partial refund

• Full refund

  Chargebacks

  A-Z claims