
Quiz - 5
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Professional Development
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Pavan Kumar
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15 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Please select correct Paragon work flow for A-Z claims?
Seller Performance > A-Z Claims/Chargebacks >
Manage Chargebacks
Seller Performance > A-Z Claims/Chargebacks >
Everything Else
Seller Performance > A-Z Claims/Chargebacks >
Manage A-Z Claims
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
when the selling partner issues a full refund for a pair of jeans, Amazon retains____ of the originals order-related fees.
15%
10%
20%
25%
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How long does a selling partner have to respond A to Z claim?
7 days
5 days
2 days
3 days
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what is the main idea of using the "Disbursement Status" column under the Settlements Tab in SPOT-payments Tool?
we can see an identifier for the payment.
we can verify the status of a particular disbursement.
we can see the expected amount and currency of the disbursement.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the EDD Reserve?
This type of disbursement reserve is based on the EDD
of orders for Selling Partners who registered before July 1st, 2016.
This type of disbursement reserve is based on the EDD
of orders for Customers who registered after July 1st, 2016.
This type of disbursement reserve is based on the EDD
of orders for Selling Partners who registered after July 1st, 2016.
This type of disbursement reserve is based on the EDD
of orders for Selling Partners who registered after June 1st, 2017.
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Please select the correct Aged Case Handling Process Flow?
1. Receive Aged case.
2. Replicate the issue.
3. check if the issue persists.
4. No Answer on related Items.
5. check related items(TTs,SIMs).
6. Issue Cannot Be Solved.
7. Information Needed in the TT or SIM.
8. Issue solved.
1. Receive Aged case.
2. Replicate the issue.
3. check if the issue persists.
4. No Answer on related Items.
5. check related items(TTs,SIMs).
6. Information Needed in the TT or SIM.
7. Issue solved.
8. Issue Cannot Be Solved.
1. Receive Aged case.
2. Replicate the issue.
3. check if the issue persists.
4. check related items(TTs,SIMs).
5. No Answer on related Items.
6. Issue solved.
7. Information Needed in the TT or SIM.
8. Issue Cannot Be Solved.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What guidelines should a selling partner follow when their Plan of Action to get their account reinstated?
Be clear and concise
confirm the issue was not the selling partners fault.
Provide as many follow up questions and details as possible to show you really care.
provide an explanation for all issues.
Be clear and concise
confirm the issue was not the selling partners fault.
Include Supporting evidence for all items.
provide an explanation for all issues.
confirm the issue was not the selling partners fault.
Be clear and concise
Include Supporting evidence for all items.
provide an explanation for all issues.
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