OPERATIONS MANAGEMENT - LONG QUIZ (SEMI FINALS)

The aim of Statistical Process Control (SPC) is;

• to establish a controlled manufacturing process by the use of statistical techniques to reduce process variation

• to lower costs (waste, scrap, rework, claims, etc.);

• to have better quality;

• to gain more insight into the capability of the process.

_________________ of Bell Telephone Laboratories, USA in 1924 developed statistical quality control methods for the improvement of manufacturing quality.

• F.Taylor

• W.Schewart

• W.Edward Demings

• J.Juran

He has summarized his philosophy in 14 rules of management

• Walter Schewart

• W.Edwards Deming

• Frederick Taylor

• Joseph Juran

The __________________ originated in Japan when the country was undergoing major quality revolution and had become a mandatory topic as part of Japanese’s industrial training program.

• 7 QC Tools

• 7 QC Charts

• 7 QC Diagram

• 7 QC Principles

____________________ is a method of dividing data into sub–categories and classify data based on group, division, class or levels that helps in deriving meaningful information to understand an existing problem.

• stratification

• Tally sheet

• histogram

• fish bone diagram

Histogram introduced by _________________ is a bar graph representing the frequency distribution on each bars.

• Rene Descartes

• Karl Pearson

• Edward Demings

• Wilfredo Pareto

The very purpose of _________________ is to list down the important checkpoints or events in a tabular/metrics format and keep on updating or marking the status on their occurrence which helps in understanding the progress, defect patterns and even causes for defects.

• tally sheet

• checklist

• histogram

• fish bone diagram

Cause–and–effect diagram introduced by _______________ helps in identifying the various causes (or factors) leading to an effect (or problem) and also helps in deriving meaningful relationship between them.

• Wilfredo Pareto

• Kaoru Ishikawa

• Karl Pearson

• Yumi Ishigawa

____________________ revolves around the concept of 80-20 rule which underlines that in any process, 80% of problem or failure is just caused by 20% of few major factors which are often referred as Vital Few, whereas remaining 20% of problem or failure is caused by 80% of many minor factors which are also referred as Trivial Many.

• Gantt Chart

• Pareto Chart

• Ishikawa Diagram

• Pearson Diagram

___________________ is also called as Shewhart Chart named after Walter A. Shewhart is basically a statistical chart which helps in determining if an industrial process is within control and capable to meet the customer defined specification limits.

• pareto chart

• control chart

• histogram

• checklist chart