____ refers to the process of monitoring, comparing, and correcting work performance.

• Controlling

• Checking

• Measuring

• Verifying

___ is the final step in the management process, which provides a critical link back to ___.

• Organizing; planning

• Planning; controlling

• Controlling; planning

• Leading; organizing

Which one of the following management responsibilities determines if organizational goals are being achieved?

• Designing the organization's structure

• Motivating employees

• Formulating business strategy

• Measuring firm's performance

Having a control system reduces the scope of employee empowerment and autonomy.

• true

• false

Controlling is the process of monitoring, comparing, and correcting work performance.

• true

• false

Managers engage in controlling activities to protect the organization and its assets.

• true

• false

The first step in the control process is ____.

• setting the desired standards

• measuring actual performance

• comparing performance against expectations

• enforcing managerial control

Which one of the following sources of information for measuring performance is time consuming, obtrusive, and subject to personal biases?

• Oral reports

• Personal observations

• Statistical reports

• Written reports

Laila watches her new employee as he executes the steps in making French fries. Her purpose is to make sure he follows the instructions exactly as given. Laila is using ____.

• personal observation

• statistical reports

• mentoring

• nonverbal feedback

Andrew prefers to get his performance data in the form of charts and graphs. Andrew prefers ____.

• personal observations

• statistical reports

• oral reports

• written reports