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Guest Reviews

Authored by JJ Alvarado

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Professional Development

Used 8+ times

Guest Reviews
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When will a guest receive an invitation to leave a review?

After their check out.

During check in.

After their booking.

After they cancelled the booking.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the guest wants to remove a review, what would you say?

"I'll go ahead and do it for you"

"You can go to the app or website, access your account, and remove the review from there"

"We cannot remove a review for you"

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which case will the guest NOT be able to leave a review?

If the booking was cancelled.

All are correct.

If the booking was marked as a no show.

If the booking was made through a certain affiliate.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The guest is calling because they have not received the review questionnaire. You check in the system, and they are entitled to writing a review. What do you do?

Explain that the system sends automated review invites every week after the departure, so the guest should wait.

Tag in TED Review - Resend review questionnaire.

Send an email to the reviews department and ask them to send the review invitation to the guest again.

Call the senior asking him to send an invitation to the guest as you do not have access to this action.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When will the moderation team will remove a review?

The guest did not stay

Guest mentioned the neighbourhood was noisy

Guest mentioned the staff is rude but partner disagress.

Guest mentioned the facilities that were missing.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which the review might not be visible.

The review was suppressed by the moderations team.

All are correct.

the review was suppressed as fraudulent.

The review is pending approval.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these is NOT a parameter the guest can rate the hotel?

Location

Neighbourhood

Staff

FAcilities.

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