Guest Reviews

When will a guest receive an invitation to leave a review?

• After their check out.

• During check in.

• After their booking.

• After they cancelled the booking.

If the guest wants to remove a review, what would you say?

• "I'll go ahead and do it for you"

• "You can go to the app or website, access your account, and remove the review from there"

• "We cannot remove a review for you"

In which case will the guest NOT be able to leave a review?

• If the booking was cancelled.

• All are correct.

• If the booking was marked as a no show.

• If the booking was made through a certain affiliate.

The guest is calling because they have not received the review questionnaire. You check in the system, and they are entitled to writing a review. What do you do?

• Explain that the system sends automated review invites every week after the departure, so the guest should wait.

• Tag in TED Review - Resend review questionnaire.

• Send an email to the reviews department and ask them to send the review invitation to the guest again.

• Call the senior asking him to send an invitation to the guest as you do not have access to this action.

When will the moderation team will remove a review?

• The guest did not stay

• Guest mentioned the neighbourhood was noisy

• Guest mentioned the staff is rude but partner disagress.

• Guest mentioned the facilities that were missing.

In which the review might not be visible.

• The review was suppressed by the moderations team.

• All are correct.

• the review was suppressed as fraudulent.

• The review is pending approval.

Which of these is NOT a parameter the guest can rate the hotel?

• Location

• Neighbourhood

• Staff

• FAcilities.

If the partner asks you to delete a review, what would you do?

• Warm transfer to CSP, non-reservation related call

• Resend review questionnaire to the guest

• Request why the review is not visible

• Change or remove the review from guest.

Which of the following is NOT a review status?

• Rejected

• Pending

• Approved

• Declined

If the reservation is marked as a stayed-no show the guest will receive the review invitation automatically once we mark the "no show"

• FALSE

• TRUE