Review (May 19, 2021)

A walk-in host has five guests with him/her. However, all tables are occupied and no tables are available for them. What immediate action must be taken by the waitstaff?

• Ask other customers who have finished eating to leave the premises.

• Apologize to the host and his/her guests and offer a drink.

• Leave the guest and assemble extra tables from the stockroom.

• Raise this concern to the immediate supervisor for further advice.

Which of the following statement is inappropriate when welcoming guests?

• Initiate eye contact to guests

• Point guests to their seats

• Seat guests on their preferences

• Welcome guests with smile

Arrange the following procedures for welcoming guests:

1. Check if the guest has a reservation.

2. Lead the guests to their tables.

3. Extend assistance to guests.

4. Immediately identify the host.

• 1, 2, 3, 4

• 1, 3, 4, 2

• 4, 3, 2, 1

• 4, 1, 2, 3

The waitstaff performs the following duties except:

• Assist guests in selecting food and beverage orders

• Prepare room service orders

• Serve food and beverage orders

• Prepare and process accounts of guests

What is the correct sequence of the activities a waitstaff must perform when escorting and seating guests?

• Leading guests to the table, seating the guests, presenting the menu, waitstaff's self-introduction and taking the order

• Leading guests to the table, waitstaff's self-introduction, seating the guests, presenting the menu and taking the order

• Waitstaff's self-introduction, leading guests to the table, seating the guests, presenting the menu and taking the order

• Leading guests to the table, seating the guests, waitstaff's self-introduction, presenting the menu and taking the order

As a waitstaff, you must have the ability to easily identify the type of guests entering the establishment. Mr. and Mrs. Smith love steak. They dine at your restaurant twice a week. What type of guests are they?

• Children

• Differently-abled guests

• Guests with cultural restrictions

• Regular customers

A waitstaff is a person competent to provide food and beverage service to guests. What attitude is expected of the waitstaff in order to provide effective service?

• A waitstaff should be courteous and respectful to the guests.

• A waitstaff should be patient but not at the expense of delays or problems.

• Both a & b

• Neither a nor b

A guest only eats Halal food. The wait staff can recommend the following food except:

• Beef

• Chicken

• Lamb

• Pork

When does the work of the waitstaff start and end?

• Service starts and ends when guest enters and leaves the establishment.

• Service starts and ends when guest orders food and settles the account.

• Service starts and ends when guest sits and and leaves the table.

• Service starts and ends when guest opens the menu and leaves the table.

Drinks should be served to guests as soon as possible. Which of the following measures should be observed in loading a bar tray?

• Place the tall glasses nearest to your body.

• Heavier glasses should be around the edge of the tray.

• Cocktail drinks should all be placed at the center of the tray.

• Lighter glasses should be placed at the center of the tray.