CSLT - Tuesday 25th May

The deliverables from the well managed workstream has contributed to what percentage increase of colleagues who said they feel “well managed”

• 23%

• 18%

• 13%

• 11%

How many colleagues in MAN CS ?

• 184

• 214

• 244

• 284

What has been the uplift in RFT for Chat ?

• Between 2 - 4%

• Between 5 - 10%

• Whats RFT ?

• Over 20%

In 2019 (What a year that was) - How much profit did Outbound Sales produce ?

• £12 million

• £14 million

• £16 million

• £10 million

How many successful candidates were there for the CS Apprenticeship ?

• 19

• 29

• 39

• 49

How many were on the Q&A ?.

• 28

• 34

• 38

• 44