UNIT 3 (pg 65-73)

Flight EK 350 is ready to depart at 6.00pm. Boarding agent should arrive at the boarding gate atleast___________ minutes earlier.

• 5

• 10

• 15

• 20

Flight EK 350 is ready to depart at 6.00pm. Boarding agent should arrive at the boarding gate around

• 5.00 am

• 1700 hours

• 5.30 pm

• 1730 hours

Aircraft door is closed ___ minutes prior to departure.

• 5

• 10

• 15

• 20

Permission to board will normally come from________

• Captain

• Purser

• SCCM

• Dispatcher

Which one of the below is not part of boarding gate items/documentation?

• Radio/Telephone

• Gate Bag Manifest

• P.A Announcements

• Load Sheet

If the cabin bag does not meet the airline’s requirement,at the boarding gate the cabin bag shall be removed from the passenger and _______

• Placed in the hold of the aircraft

• Offloaded

• Charged extra fee

• Disembarked

Which one of the below is not part of important boarding information?

• Estimated Time of Departure

• Schedule Time of Departure

• Gate Number

• Passenger Load

On arrival at the gate, it is important to stay in constant contact with the __________ for a boarding time.

• Dispatcher/Ground Staff

• Captain/ SCCM

• Dispatcher/Flight Crew

• Check-in agent/ Dispatcher

Which one of the below is imperative when calling passengers for boarding?

• Will they need extra time to board?

• Has the flight crew and cabin crew arrived?

• How soon can the boarding gate be closed?

• When will the last passenger arrive at the boarding gate?

It is important to be warm and friendly to each customer that you are board along with using their

• First name

• Surname

• Middle Name

• Title