Tools Introduction

Tools Introduction

Professional Development

5 Qs

quiz-placeholder

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Tools Introduction

Tools Introduction

Assessment

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Professional Development

Practice Problem

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Created by

Jay Manejero

Used 6+ times

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5 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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Multiple Choice: What are the three divisions of TransCC?

Orders, Accounts, Logistics

Address, Accounts, Sales

Logistics, Email, Sales

Sales, Support, Orders

2.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

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What are the issues that require an agent to utilize the TransCC? Select all that apply.

Dispatch Email

Kogan First Dispute

Order Follow Up

Return to Sender (RTS)

Order Confirmation Email

3.

FILL IN THE BLANK QUESTION

20 sec • 1 pt

Media Image

A Kogan tool where agents can check the outstanding credit, order history of the customer, and other customer information.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TRUE or FALSE

When the customers requested to cancel all Kogan related updates to be sent on their emails, we process this cancelation request through NIMDA under the tab Customer Look up.

Media Image
Media Image

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When processing the cancellation of Kogan newsletter subscription, we use the Zendesk Macro: Successfully Unsubscribe as our response to customers.

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