Tools Introduction

Multiple Choice: What are the three divisions of TransCC?

• Orders, Accounts, Logistics

• Address, Accounts, Sales

• Logistics, Email, Sales

• Sales, Support, Orders

What are the issues that require an agent to utilize the TransCC? Select all that apply.

• Dispatch Email

• Kogan First Dispute

• Order Follow Up

• Return to Sender (RTS)

• Order Confirmation Email

A Kogan tool where agents can check the outstanding credit, order history of the customer, and other customer information.

TRUE or FALSE

When the customers requested to cancel all Kogan related updates to be sent on their emails, we process this cancelation request through NIMDA under the tab Customer Look up.

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When processing the cancellation of Kogan newsletter subscription, we use the Zendesk Macro: Successfully Unsubscribe as our response to customers.

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