respect is key to success in sales

what are 3T in ethics of respect?

• To listen the opinion of customer

• To provide a high productivity

• To treat customer the same way

• To accept customer diversity

A complaint is any expression of

• anger.

• gratitude.

• dissatisfaction.

You can best determine the customer’s needs by gathering information through careful observation and by:

• Asking the customer thoughtful questions

• Studying all literature on the products you sell so you can answer questions.

• Telling the customer everything you know about your products

Which statement about respect to customer is correct?

• Excellent respect to customer results in lower wages.

• Excellent respect to customer results in a more positive business reputation.

• Excellent respect to customer results in fewer loyal customers.

NOT the benefits of behaving in an ethical manner:

• Customer uncaring

• Customer loyalty

• Customer satisfaction

Which is a way to gain customer satisfaction?

• Slow service

• Confidence in service

• Not dealing with problems

An example of respecting customers is the sales manager lists principles that support customer complaint handling policy and principles for resolving conflicts.

• TRUE

• FALSE

The customer feedback provided can be in the form of

• suggestions

• comments

• complaints

• all of these

Customer complaints should be welcomed because they provide an opportunity to learn about problems so improvements can be made.

• TRUE

• FALSE

Your ultimate goal as a sales manager is to:

• Be the top sales manager in your company

• Satisfy the customer

• Provide service to as many customers as you can