Level 2 Customer Job Cert

1) What is the name of the Course?

• a. Customer Care Representative

• a. Care Representative

• a. Customer Care

What type of qualification will you received

• NVQJ -Job certificate

• a. CVQ

• a. NCTVET

1) What NVQJ level are you doing?

• Level 1

• Level 2

• Level 3

1) How many units are in the course

• a. 9

• 10

• 11

1) Explain - Receive visitors

Explain Handle telephone calls

Explain Maintain customer relationship

Explain process customer complaints

Explain build customer relations

Explain communicate effectively in a business environment