Level 2 Customer Job Cert
Authored by Renee Francis
Professional Development
10th Grade - Professional Development
Used 5+ times
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1) What is the name of the Course?
a. Customer Care Representative
a. Care Representative
a. Customer Care
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of qualification will you received
NVQJ -Job certificate
a. CVQ
a. NCTVET
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1) What NVQJ level are you doing?
Level 1
Level 2
Level 3
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1) How many units are in the course
a. 9
10
11
5.
OPEN ENDED QUESTION
3 mins • Ungraded
1) Explain - Receive visitors
Evaluate responses using AI:
OFF
6.
OPEN ENDED QUESTION
3 mins • Ungraded
Explain Handle telephone calls
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
3 mins • Ungraded
Explain Maintain customer relationship
Evaluate responses using AI:
OFF
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