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Professional Development

25 Qs

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Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Jatin Chadha

Used 5+ times

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25 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

How many pieces of ID are required where the customers would like to take advantage of hardware subsidy on a 2 years’ service agreement?

one

two

three

four

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Fact or Fiction: The CSS agents can use the word "Soft" while performing a credit check.

fact

fiction

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

True or False: Family discount applies to customers adding a connected device such as Tablet/smartHub/drive + on an existing accoun

true

false

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

True or False: The family discount will automatically expire once the 2 years SA is completed.

true

false

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

How many voice mails are included in the koodo plans?

Three

Twenty-five

Unlimited

Ten

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

On TELUS easy payment, what lowers the sales tax amount?

Device discount

Retail price

Code based offer

BIB Amount

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

True or False: On TELUS Easy Payment the customer pays for the sales tax on their phone device upfront, due to government legislation.

true

false

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