FTTH Quiz 2

Customer Has Ticket On Our Pool with Status “FTTH Returned From FCC” you should ..

• Re Troubleshot the case

• Keep it in Our Pool and inform customer that case with region Team

• Escalate case Direct to FO and inform customer with 2 Days SLA

VLAN ID For Huawei ONT

• Given By Operation

• 485

• 10

In PHD Compound, we will Escalate Logical cases For NOC Team Without Any Troubleshoot

• True

• False

Customer Has Order In Om Tool with Current Activity Home Visit Dispatch

• Customer Will Get Visit to install his ONT

• Customer Will Get Visit to Install Fiber Cables

• Customer will Finish His Routing and call us again

SLA for Voice Cases

• 1 Day

• 8 H

• 8 WH

Customer In Sodic Has LOS Led UP , Your Action

• Create ticket and Escalate Ticket to FO-Fiber Team

• Create Ticket and Escalate to FTTH-Support Team

• Send Mail to FO-Fiber Team to Assign Visit

Customer From Madinty Compound has LOS led is Red , and after Check ASSIA tool we found that there are another line working in the same OLT , Your Action ,

• Inform Customer with Global Script and inform him with SR Number

• Create and Escalate Ticket to Fo-Fiber Team (Data and Voice Down ) SLA 2 D

• Create and Escalate Ticket to Fo-Fiber Team (Data and Voice Down ) SLA 2 WD

If the customer confirmed that power LED Is ON and All other LEDs OFF , we will Offer visit to customer to Check ONT From Customer Side

• True

• False

The Below Customer Suffer From Problem in His IPTV , Error 102 After Troubleshooting Still the same Problem , Customer Requested to Get Visit to check his Problem , Your Action

• Send Mail to FTTH Support and Inform Customer with Visit Fees And SLA

• Send Mail to FTTH Support And Inform Customer Only With SLA and Visit will be for Free

• Inform Customer To Try with Another STB

FTTH Customer Can Subscribe On Voice Only

• True

• False