Conns Review

The mission of a Conn's HomePlus collector is to bring all accounts current with dignity and respect so that the customer will continue to shop with Conn's. True False

• True

• False

What information must be repeated back to the customer when a new card will be used to make a payment?

• Name and Address as it appears on the card

• Complete card number

• Expiration Date

• All of the above

• B & C

Direct Loan accounts are charged interest based off the purchase price.

• True

• False

When should you T/O (Turn Over) the call?

• When the customer states that they are represented by an Attorney

• When the customer requests to speak to a manager

• When customer does not show a willingness or ability to pay

• All of the above

When should you state the Two-party Consent Disclosure?

• During the Opening of the Call

• After you Negotiate

• Anytime a new person comes on the line

• During the closing of the call

• A & C

When a customer states they cannot pay today, what should your next question be?

• Would you mind holding for my manager?

• How short of the balance are you?

• Why not?

• Would you like to call us back when you can pay?

What is the correct formula for the Two-Payment update program?

• Two monthly payments + ½ Late Fee + $0.01 extension (2 payments)

• One monthly payment + ½ Late Fee (2 payments)

• Total Past due amount + ½ Late Fee + $0.01 extension (one payment)

• One monthly payment + ½ Late Fee + $0.01 extension (2 payments)

A customer has a 10-day "grace period" after their payment is due.

• True

• False

In Texas, when the loan is accepted, what fee is charged on the customers contract on a Direct Loan?

• Late Fee

• Purchase Fee

• Haul Away Fee

• Administration Fee

What is the name of the tab in WebPay to take a payment?

• Payment Amount

• Manage Transactions

• Payment Entry

• Manage Accounts