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Oversight Training Day 2 Quiz

Authored by Rachele Boongaling

Other

Professional Development

Used 8+ times

Oversight Training Day 2 Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

1. Acknowledgement must be within ____ from the time the ticket was assigned.

3 hours

4 hours

5 hours

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

When assigned an oversight ticket, the word ______ must be placed on the subject line before the summary of the issue.

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Email address where we will escalate our tickets to the Oversight team.

support@detect.oversight.com

supportdetect@oversight.com

Support-detect@oversight.com

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In what template folder is the Oversight template escalation located?

My Personal Email Templates

GSS – USD & Audit

GSO - Services Enablement

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

All other SLA time in AppZen are applicable in Oversight.

True

False

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Changing of Reason codes or removing existing reason codes are both applicable to Best Practice and Enhanced clients

True

False

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

When adding auditor permission to the Oversight system, implementation workbook should be updated.

True

False

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