Oversight Training Day 2 Quiz

1. Acknowledgement must be within ____ from the time the ticket was assigned.

• 3 hours

• 4 hours

• 5 hours

When assigned an oversight ticket, the word ______ must be placed on the subject line before the summary of the issue.

Email address where we will escalate our tickets to the Oversight team.

• [e-mail]

• [e-mail]

• [e-mail]

In what template folder is the Oversight template escalation located?

• My Personal Email Templates

• GSS – USD & Audit

• GSO - Services Enablement

All other SLA time in AppZen are applicable in Oversight.

• True

• False

Changing of Reason codes or removing existing reason codes are both applicable to Best Practice and Enhanced clients

• True

• False

When adding auditor permission to the Oversight system, implementation workbook should be updated.

• True

• False

Configuration requests should be done by the Concur Support team.

• True

• False

Kindly paste the link on where you can find in our wiki page the Anatomy of an Exception.

Kindly paste the link on where you can find in our wiki page the Case Management Triage Process.