1. Operations Management, deals with the production of ___ and ___.

2. Through careful planning and control of the ___, the organisation can keep ___ to the minimum and definitely below „revenues‟ obtained from the market

"Quality is defined by the customer" is

• An unrealistic definition of quality

• A user-based definition of quality

• A manufacturing-based definition of quality

• A product-based definition of quality

Zero defects in manufacturing is

• is a relevant goal only in electronic assembly

• is readily achievable in all areas

• is the goal of TQM

• is an unobtainable and misleading idea

Which of the following statements is true of LEAN?

• Lean principles focus on advanced statistical methods

• Lean principles are separate body of knowledge

• Lean principles have been developed over a lengthy period of time

• Lean principles include reducing waste.

According to the manufacturing-based definition of quality

• quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost

• quality depends on how well the product fits patterns of consumer preferences

• even though quality cannot be defined, you know what it is

• quality is the degree to which a specific product conforms to standards

Total Quality Management emphasizes

• the responsibility of the Quality Control staff to identify and solve all quality-related problems

• a commitment to quality that goes beyond internal company issues to suppliers and customers

• a system where strong managers are the only decision makers

• a process where mostly statisticians get involved

The inputs to a transformation process include all of the following except

• Material

• People

• Information

• Assembly

What are the key elements of operations and supply chain management?

Decode the Image and write 10 things which you can interpret from it.