SBM4202 Week 4 Quiz, T2, 2021

For the purpose of IS strategy formulation, it is essential to understand and analyse the economic and competitive environment, so ways in which IS/IT can impact the business and its industry and contribute to the shaping of the business strategy

• External Business Environment

• Internal Business Environment

• Business Environment

• All of the above

The mission, vision, objectives and key performance indicators (KPIs) set the targets for defining or assessing current initiatives.

• Agree

• Neutral

• Disagree

• No opinion

The elements of the business processes that the organizational undertakes to produce, promote and distribute its products or services, to develop, support and administer its infrastructure and to measure performance.

• Activities

• Key entities

• Business processes

• All of the above

Without any (a)   , the organization's operating model is the result of legacy decisions about IS/IT investments that decide its structure

In deciding on how much standardization is beneficial it can be useful to map the need for local flexibility against how strategically important the process is.

• Correct

• Incorrect

• Undecide

• No opinion

(a)   is where there is little process standardization and little requirement for integration of information across organizational processes.

Operations are centralized, requiring globally integrated business processes. Airlines, for example, fall into this category as do companies lie Apple and Amazon

• Unification

• Coordination

• Replication

• Diversification

Organizational modelling is a valuable technique in IS/IT strategy development and if the business is also conducting any business transformation or re-engineering programmes.

• Agree

• Disagree

• Neutral

• No opinion

The formal polices and arrangements for recruitment, staff development, discipline and promotions as well as rewards and incentives are described along with the organization's employee and trade practices

• Social structure

• Technology employed

• The key organizational processes

• Employees and other tangible assets

CSF analysis identifies what has to be done, or changed, in order to achieve those objectives, including new or better information, in combination, they provide a way of getting agreement to the priority of the IS/IT investments required. Discuss with an example.