Design thinking is a structured problem solving methodology that puts ___________________ at the center of the decision making process

• Profits

• Processes

• Customers

• Shareholders

A solution in the early stages of development, that can be used by customers to experience some functionalities of the final solution is called:

• Prototype

• Empathy Map

• Customer Touchpoint

• Journey Map

SCQ stands for:

• Solution, Creativity, Quality

• Situation, Complication, Question

• Stakeholder, Customer, Qualifier

• Service, Compassion,Quality

The Pixar inspired storytelling framework - the story spine starts with:

• A long long time ago...

• In the jungle...

• Once upon a time...

• This is the story of...

A technique used to communicate complex situations in a simplified manner and help others comprehend, respond and contribute to the narrative, is called

• Storytelling

• Narrative Therapy

• Critical thinking

• Six Sigma

What is considered the best practice to define a problem statement while using design thinking? (It suggests that we do not yet have the answer, emphasizes that our responses are possible solutions, not the only solution, and brings in the element of collaboration.)

• HMW statement

• DFV Validation

• Feedback Grid

What do the initial stages of design thinking cover?

• Prototyping, Testing

• Defining, Brainstorming

• Observation, Empathizing

• Testing, Execution

Experiencing a product or solution the way a would do, helps us in:

• Prototyping

• Empathizing

• Brainstorming

• Execution

The D in DFV denotes

• Destiny

• Desperation

• Definition

• Desirability

The final stage of design thinking is the integration of the solution into the business model. Which of the following validations apply to it?

• Desirability

• Feasibility

• Flexibility

• Viability