CS Tools

Where can we check if pax took a flight? (multiple answers)

• IBM Host

• DCS (Amadeus)

• CLS

• CFCS

Where can we find the reason of delay? (multiple answers)

• eArs

• Flight Journal

• IBM Host

• BSP Link

What can be checked in BSP Link?

• If pax took a flight

• Why a flight was delayed

• Travel Agency ticket status

• How many Asia Miles a pax received for a flight

What is the first thing you should check if you receive a new complaint?

• If pax took a flight

• Ticket number

• Booking history

• If there is no duplicate in CFCS (duplicate check)

What do we need to check to evaluate if a pax is entitled to EU compensation? (multiple answers)

• If the first flight was from Europe

• If the flight was delayed due to a non-extraordinary reason

• If the flight was delayed by more than 4h on departure

• If the flight was delayed by more than 4h on arrival

Mark extraordinary reasons. (multiple answers)

• Bird strike

• Adverse weather conditions

• ATC

• Volcano eruption

Mark non-extraordinary reasons

• offloading a hold baggage of a passenger missing at the gate

• Technical fault

• Lightening strike

• Technical fault due to a lightening strike

What is the amount of EU compensation for a pax who tarvelled from Paris to Hong-Kong on a flight delayed by more than 4h on arrival due to a non-extra reason?

• 600.00 EUR

• 300.00 EUR

• 800.00 EUR

• 200.00 EUR

What is the amount of EU compensation for a pax who tarvelled from Paris to Hong-Kong on a flight delayed by 3h15 on arrival due to a non-extra reason?

• 600.00 EUR

• 200.00 EUR

• 300.00 EUR

• 250.00 EUR

Where can we check if pax received Asia Miles for a flight?

• CFCS

• BSP Link

• IBM Host

• CLS