KC 37

Wholesale: what are the Thras.io's Wholesale Qualifications? Choose all that applies

• Physical store presence

• Buy our products and resell them to an end consumer

• Charges sales tax

Tags

Wholesale

TRUE or FALSE: We will be posting ALL Walmart-related questions to the Walmart channel.

• True

• False

• Maybe

Tags

Walmart

Before submitting an Order Claim (Delivered but Lost) in Deliverr, what can we ask the customers first?

• Verify the shipping address provided

• Look around the delivery location for your package (e.g. left outside a nearby apartment)

• Check your mailbox or mail storage room

• None. Just file the claim.

Tags

Order Claims

True or False: You can find a list of returned FBA purchases in the FBA customer returns report.

• True

• False

• Maybe

Tags

FBA Returns

These acts towards Product Reviews are prohibited by Amazon:

• Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews

• Solicit reviews only from customers who had a positive experience

• Ask customers to write only positive reviews or ask them to remove or change a review

• Contact customer to resolve their issues

Tags

Product Reviews

For Tier 1 ASINs, who's responsible for Suspensions due to "Used Sold As New"?

• Brand Manager

• AMZ All-Stars

• Brand Manager/ Brand Director

• Legal- Brand Compliance

Tags

RACI Matrix

Which statements are true about Locating Amazon Seller Central Performance Notifications?

• These notifications can encompass some of the following topics like Category Approvals.

• These notifications can encompass some of the following topics like Pricing Issues.

• Even if there are no new notifications – it is always prudent to check our notifications page to see if one could have been missed.

• None of the above.

Tags

Account Health Checking

For Tier 1 ASINs, suspensions due to "Negative Customer Experience" must be tracked in the Incident Report Tracker and the suspension channel

• True

• False

• Maybe

Tags

RACI Matrix

What can trigger Alerts under Product Authenticity Customer Complaints?

• Amazon received a complaint about our product for fake or imitation product claims that are illegally sold while infringing upon legitimate owners' IP rights.

• Amazon received a complaint that our product is not as described on the website.

• Amazon received a complaint about sizing issues

• Some details on our product page do not comply with Amazon's terms and conditions.

Tags

High Alerts

For Walmart, Orders CAN ONLY be canceled when it hasn't shipped.

• True

• False

• Maybe

Tags

Walmart