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PRE TEST HOTEL RECEPTIONIST

Authored by Andy Harson

Other

3rd Grade

Used 19+ times

PRE TEST HOTEL RECEPTIONIST
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10 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Front Office termasuk Room Division

Yes

No

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Sesuai Standar Operational Proccedure (SOP), seorang Receptionist maksimal harus mengangkat telepon masuk (incoming call) berapa kali dering

1x dering

2x dering

3x dering

4x dering

5x dering

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Formulir yang digunakan untuk mencatat pemesanan kamar

Reservation Form

Registration Form

Booking Voucher

Guest Card

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

Berdasarkan letaknya, kamar di atas termasuk jenis

Cabana Room

Adjoining Room

Adjacent Room

Connecting Room

Dupleks Room

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Media Image

Kamar di atas termasuk jenis

Single Bed

Double Bed

Twin Bed

Triple Bed

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Tamu yang datang langsung ke hotel dan belum melakukan pemesanan sebelumnya

Free Independent Traveller(FIT)

Walk in Guest ( WIG)

GITs( Group Inclusive Tours)

Corporate

VIPS (Very Important Persons)

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Jika ada tamu yang ingin memesan kamar, anda mengecek ketersediaan kamar melalui

Reservation Transaction Report

Expected Arrival List

Room Availibility Report

Daily Sales Report

Guest in House Report

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